Have a question about Pulcra? We've put together some helpful answers to make shopping with us a little easier. If you can't find what you're looking for, please get in touch, we're always happy to help!
What is Pulcra?
Pulcra is an Australian brand creating premium refillable travel sets for beauty lovers. Designed in Melbourne, our travel sets help you take your favourite hair, skincare and beauty essentials wherever you go, without compromising on your routine.
What's the difference between the Carry-On and Checked Travel Sets?
The Carry-On Set is designed for cabin luggage and features travel-friendly bottles and jars under 100ml, along with a clear travel bag.
The Checked Set offers additional jars and a larger bag, making it ideal for packing more of your beauty essentials in your checked luggage.
Are the containers suitable for carry-on luggage?
Yes! All our travel sets feature bottles and jars under 100ml and both our carry-on set and checked set come with a clear zip-top travel bag. Always check your airline and airport's current liquid restrictions before travelling, as requirements can vary.
How do I clean my bottles and jars?
Wash with warm water and mild soap, rinse thoroughly and allow them to air dry completely before refilling. We recommend avoiding long-term storage with products inside.
Shipping & Orders
Where does Pulcra ship?
We currently ship across Australia and New Zealand. Australian orders are shipped via Australia Post, while New Zealand orders are sent using an express shipping service. Click here for more Shipping & Delivery Information.
How can I track my order?
Once your order has been dispatched, you'll receive tracking information via email so you can follow your delivery.
What if my order arrives damaged or something is missing?
We're sorry if something isn't quite right! Please get in touch through our Contact Us page with your order details and a description of the issue, and we'll be happy to help.
Still Have Questions?
We'd love to hear from you! If there's anything else you'd like to know about Pulcra or our travel sets, please reach out through our Contact Us page.